Shipping & Returns
Shipment
We make sure you receive your order quickly and in perfect condition, no matter where you are. Shipping in 2 - 5 business days. For purchases over €45 FREE SHIPPING.
Returns & Exchanges
We understand that sometimes you change your mind, that's why we offer you the possibility of making exchanges and returns at no cost. You have up to 60 days after receiving your product to decide if it is perfect for you.
Get in touch
We are with you every moment of your experience with us. If you have any questions or just want to chat, feel free to contact our customer service team. We love to help you and make sure you are completely satisfied. Your peace of mind is the most important thing to us!
Manufacturing and Care
Materials
For our products, we lovingly select natural wood, genuine stones and 925 sterling silver, ensuring not only an ideal fit, but also an impeccable finish. We are dedicated to every detail to ensure you receive a piece that is both durable and beautiful. Trust the passion and care we put into each product, created to be as unique as you.
Manufacturing
Each of our products is a unique work of art, created by hand in Spain with the best materials available. We are dedicated to maintaining a careful and personalized manufacturing process, ensuring that each piece is not only beautiful, but also of high quality. Trust in the excellence and love that we imbue in every detail.
Care
Our wood products are designed to resist contact with water, even that of the sea, allowing you to enjoy their beauty in any environment. However, to preserve its quality and extend its lifespan, we recommend avoiding prolonged exposure to water. This way you ensure that it maintains its finish and resistance for much longer.
FAQ
What type of wood are the necklaces made of?
All of our necklaces are made with high quality wood, selected for its durability and natural beauty. We use only sustainable woods to ensure minimal environmental impact.
Are they waterproof?
Yes, our necklaces are treated to resist water, including seawater. However, we recommend avoiding prolonged exposure to water to maintain its optimal appearance and quality.
Do the necklaces contain any materials that could cause allergies?
Our necklaces are made with natural and safe materials. The clasps are made of 925 sterling silver, known to be hypoallergenic.
What type of closure do the necklaces use?
We use 925 sterling silver clasps to ensure a secure and comfortable fit, as well as adding a touch of elegance to the design.
How long does shipping take?
Shipping time may vary depending on your location, but we generally process and ship orders within 2-5 business days.
What is your return policy?
We offer a 60-day return policy for all of our products. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange.